Posts Tagged ‘empoyee theft’
This is by far one of the best videos we have shared. I know we first posted this October of 2011, but, it is great information. This is an official FBI training video. This is what video surveillance (cctv) is all about!
There are few things more frustrating than someone taking advantage of a small business owner. It is even more perverse when the scoundrel steals from a new business that is trying (despite “the economy”) to get off the ground! We were delighted to answer the call of Beadle Dee Bead Shop in Edmond when we learned that a crook had hijacked some of their precious crystal beads! For shame! Next time they will be caught on camera!
Video surveillance works!
Ahhh! It is that time of year again! Time for resolutions, proclamations and transformations. Time to: lose weight, make more money, create better habits, become more profitable and start doing all of those things we know we need to be doing. After all, it is a new year.
So, why do we wait until January 1st to light the fires of change?
A new year is like a clean slate. It is like getting a “re do” of sorts. Right now, thousands of retailers are scrambling to get year-end numbers to complete performance reviews on the management. One of the critical numbers is referred to as “shrink”. Shrink is the difference between what should be in inventory and what actually is in the inventory. Some loosely refer to it as “theft”.
Retailers have a number of ways they try to reduce theft, however, the most agreed upon is simply customer service. By consistently greeting customers, assisting them throughout their shopping experience and following up with them, theft can be drastically reduced. Other common practices to reduce theft include: store policies, sensor tags, under cover loss prevention staff and video surveillance.
Video surveillance can be used not only to deter theft, but also as a customer service training tool. Many retailers (and restaurants) use video surveillance (CCTV) to demonstrate to employees how their behavior can decrease theft and increase sales. It is often used as a corrective tool to show an employee where he or she could have been more effective by offering better service.
As we begin a new year, let’s remember that it is never too late to start something new and great!
This seems to be the theme of our American shopping practices. Is there ever a time when we should buy now and pay later? As business owners, we have decided that our aim is to operate debt free. For us it is not just a goal it is a reality. However, there are many companies out there that are simply not in the position to completely avoid debt.
What happens if a business owner has a real need for a product or service that can significantly increase productivity, sales and/or customer service or decrease loss and expense but does not have the cash to pay for it today? Not all of us have the luxury of an open checkbook. (Maybe none of us do.) Not all of us have capital reserve, but we all have a need to improve our daily operations.
At Chief DataCom we offer low interest financing for those who need it. Many businesses suffer loss due to theft or careless mistakes that could be totally avoided with video surveillance. Other businesses miss important customer calls due to lack of phones, phone lines, voicemail or the ability to retrieve messages while on the go. In these situations a choice must be made either continue the way business is currently being conducted and save a dime today, or improve operations and add money to the bottom line while making low interest payments.
This is an important decision to make especially if you are one of those losing money or missing out on potential sales. Financing is not the best choice for everyone, but for some it can be the one thing that keeps their business afloat or propels their business to the next level.
If you are in need of a new business telephone system or video surveillance but do not have the cash on hand today, financing may be an option for you. To those of you who do have an open checkbook, we are here for you too! (We just don’t recommend financing.)
For years, I have listened to business owners complain: “I know we have theft, I just don’t know what to do about it.”, or “I wish I could be a fly on the wall and know what really happens when I leave for the day!” or “I just don’t know who I can trust. It is always he said, she said!”
Now, I have a few new stories to share. Have you ever heard a restaurant owner complain because they were missing dishes? I heard 2 stories last week about this very issue. In one case, the manager (yes, I said MANAGER) was stealing dishes and taking them home for his personal use! And in another case, the dish washers would throw dishes away when they would get behind on their duties! What!? Does this really happen? I thought I had heard it all!
Bad employees can cost so much more than one might think. Losing just 1 of your regular customers due to bad service can really add up! Think about it. That guy that comes in every Wednesday and spends $25 (you know who I am talking about). Let’s say one of your employees doesn’t take care of him because they are “on break” or in a bad mood. That employee just cost you $1300 a year. That is just ONE bad employee losing ONE customer. What if this happens multiple times?
These situations are not at all uncommon. It happens all of the time! In every possible business setting.
Video surveillance can be the manager that works for you 24/7/365 with no OT pay! This “manager” will always tell you the truth about what goes on, and would increase your customer service and employee productivity.
What does one BAD employee cost? A lot more than a VERY GOOD video surveillance system!
Video surveillance works!
“Real knowledge is to know the extent of one’s ignorance.” ~Confucius
It is surprising to see business owners take the “ignorance is bliss” approach to running their operation. In the past few months I have been especially perplexed by a few of them. One business owner knows that a specific employee is stealing from him, but, he would rather not know “just how much” he is getting away with. Other business owners figure the cost of “knowing” (either video surveillance or an investigation etc.) is just too much.
Actually, the cost of not knowing can be detrimental to a company. When there is undesirable behavior taking place in a business such as: employee theft and low employee productivity, not only is the company losing dollars, it is losing something much more valuable: THE GOOD EMPLOYEES. That’s right! The good employees get tired of the others “getting away with it” and they eventually leave. (Just Google the phrase ‘the cost of employee turnover’ and you will be amazed!)
Then there are the “knowledge is power” business owners. We recently installed a video surveillance system for a popular OKC restaurant. The owner was concerned about employee productivity. A few days after the system was up and running, we called to see how things we going. “I am MAD!” She told us. “I found out that my employees were standing around and wasting time (HOURS of time) every day!”
The interesting thing is, she has probably already recouped the cost of the video surveillance system in payroll savings! AND the morale of the good employees will improve now that the “bad apples” are not getting away with laziness.
I will take knowledge over ignorance any day!